Return and Refund Policy
At MBOX Home Appliances, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
Return Eligibility
- Products Eligible for Return:
- Items that are defective or damaged upon receipt.
- Incorrect items delivered compared to the original order.
- Conditions for Returns:
- The product must be unused and in its original packaging.
- Returns must be requested within 7 days of delivery.
- A valid proof of purchase (invoice) is required.
- Non-Returnable Products:
- Items damaged due to mishandling or improper installation.
- Customized products or items marked as non-returnable during purchase.
Return Process
- To initiate a return, please contact us via email or phone, providing:
- Order ID
- Date of Purchase
- Reason for Return (with images of the defect/damage if applicable)
- After approval, our team will coordinate the product pick-up or guide you to ship the item back to us.
Refund Process
- Refunds will be processed after inspection of the returned item.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping and handling charges are non-refundable.
Cancellations
- Orders can be canceled before they are shipped by contacting our support team.
- A full refund will be issued for canceled orders.
Warranty
- Products covered under warranty will follow the respective warranty terms for repairs or replacements.
Contact Us
If you have any questions or need assistance with returns or refunds, please reach out to us:
- Email: mboxindustries75@gmail.com
- Phone: +91 9075777575
- Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM